Official transcript
The full record of courses and marks, issued by the university. This is what another institution asks for when assessing transfer credit, and what an employer asks for when verifying a qualification.
Students
Registrar's Office
Your academic record, and the documents that prove it.
What the registrar holds
The permanent record of what you studied.
Everything you complete at eLadder is recorded: the courses you took, the marks you earned, your progression and your award. That record is kept permanently, because a transcript has to remain available long after you have left — often years later, when an employer or another institution asks for it.
The registrar is also where you go when something in that record is wrong, when your name or details change, and when you need the university to confirm your standing to someone else.
What you can request
Four documents, and what each one is for.
Enrolment verification
Written confirmation that you are currently enrolled, on which programme and since when. Employers and sponsors ask for this while you are still studying.
Degree verification
Confirmation to a third party that you hold the award you say you hold. Requested by an employer, usually with your consent, sometimes years after you graduate.
A correction to your record
A change of name, or a factual error in your record. A mark you disagree with is not a factual error — that is an academic appeal, and it goes a different route.
How a request works
You ask in writing, and you are told when to expect it.
Requests are made in writing and acknowledged. Where a document is going to a third party, we need your instruction to send it: your record is not released to anyone without it, other than where the university is required to.
Transcripts are issued to you or direct to the institution or employer you name. A document sent direct is generally what a receiving institution will insist on.
One thing worth knowing early
A transcript can be held against an unpaid balance.
Many institutions will not release a transcript while fees are outstanding, and it is the kind of rule people discover at the worst possible moment. Whether eLadder does this, and on what terms, will be stated here plainly rather than left to be found out.